Yup, sadly craig is right. A friend of mine owns a Bdt Hife 16 (I think), and something is screwed up at his phones output. He took it back to the shop, and is already waiting for some months for a replacement part, without success. The fact that the European seige of BST was in Belgium, and that it moved to France when BST was bought buy Ultrak has some influence here, but it's safe to ask if replacement parts are no problem in the future.