Help with my Motu 828 mk2 setup :(

  • Thread starter Thread starter ramangill
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ramangill

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After reading several positive reviews and reading through the positive comments on here, this unit look good. I also found this unit for sale as a used item at Long & McQuade (Toronto, ON). Unit is operational and works well, though when they showed me it was running under windows but not a big deal to be honest. It did not come with any software so I was forced to get them online...again not an issue.....but here is where my problem begins.

I have a mac pro (1,1) running Snow Leopard (10.6). I go online to motu's site and realize that there site no longer supports MK2. Under the downloads section though I downloaded the following as I was unsure which one to grab so I grabbed them all

http://www.motu.com/download/mac-downloads.html
1. MOTU Site --> Downloads --> MAC --> --> MIDI Interface Software --> USB MIDI OSX Drivers and ClockWorks
2. MOTU Site --> Downloads --> MAC --> --> FireWire/USB2 --> MOTU Universal Audio Install- OSX 10.3
3. MOTU Site --> Downloads --> MAC --> --> FireWire/USB2 -->FireWire and USB Audio Driver Installer for Mac OS X

So after installing #1, I realize after that its for the USB one....oops..I guess I got to excited. OK Cool. So I figure installing #2 will simply override #1. It installed cuemix console and another item. It also installed a motu setup. I also ran the installer for #3 as well as the site said it was the updated drivers and for the updated cuemix. So I did that...restarted the mac. Once in, I opened my Audio/Midi program and nothing. It does not even see the MOTU. So I open the MOTU setup App. It says that when it detects the MOTU it will automatically open the setup...DID NOT HAPPEN. So then I open the Cuemix...nothing...does not open the program however the program open the icon and places it in the dock. So then after reasearching online...2 suggestions I found.

1. RESET TO FACTORY DEFAULTS
2. UNPLUG ALL OTHER FIREWIRE PRODUCTS SO THAT 828 IS THE ONLY ONE USING A FW PORT.

Did both...NOTHING.

Just an FYI, the 828 works meaning it lights up, I can change settings, it responds, etc, etc. I tried my other firewire ports and still nothing. I tested other firewire items to see if the port was dead but they worked fine.

So before I call MOTU support which I hear is a nightmare I thought I would ask here. Has anyone ran into this issue? Did I install the correct software? Have I done something wrong.
 
Which one should I be installing? #2 or #3.

On there site I see these ones.
FireWire and USB Audio Driver Installer for Mac OS X - Date: 2010/02/02
MOTU Universal Audio Install- OSX 10.3 - Date: 2007/09/04
MOTU Firewire Drivers and Consoles OSX - Date: 2005/05/10

I assume the latest one but the descriptions for them differ from each other which is where I am confused.
 
I have the EXACT same problem!!! Did you solve it?
 
andreasdahlback said:
I have the EXACT same problem!!! Did you solve it?
Click to expand...

Yes I did.

The problem starts when you install a new driver over an old driver. The old driver can't be deleted because it is in use. Or the wrong driver. Beware of hotplugging FW! The Mac does not like this.

For the MAC: Use my advice at your own risk.

Always install the latest for your OS unless it says otherwise. Uninstall everything you installed. You might have to disconnect FW for it to work. Power down completely. Disconnect FW, power up the motu, reinit the interface from the front panel. Power down.


Now follow the instructions and don't skip any steps.

Download and install from the MOTU site the folllowing:

MOTU Firewire Drivers and Consoles OSX


Just this one...once I installed it...everything worked fine from there on out.
 
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