Kontakt not loading patches

J

jagaloon

New member
Hey all,

Seems like my luck has again run out with NI and a project I made using a instrument called "Upright Piano" refuses to load. I've posted over on the NI forums but to be frank the response time is slim to none so I figure I would give a try here.

When I go to load my project In maschine 2.0 I receive a message pop up stating "loading instruments failed, as their libraries are not installed on this computer"


So I went in and found the name of the file inside of maschine, it's in the Kontakt library, named "Upright Piano". I went to re-add it and was greeted with another error message.


"Kontakt 5 This patch is encrypted and cannot be loaded unless the respective Library is registered properly".


Now the only thing I can think of was that I downloaded the Maschine 2 library and installed that today, that's the only other thing that has changed. I legally own Maschine 2 and K9U so I'm wondering what the problem is.

I tried loading the file inside of kontakt outside of Maschine 2.0 and received the same error.

Has this happened to anyone else, how did you fix the problem?
 
bandcoach said:
reinstall the library that is affected as a repair run
Click to expand...

Quick update, still unable to get this resolved. Native-instruments has just replied to my submitted ticket, TODAY...

They are now requesting a diagnostic program be run. I must say I'm put out with their customer support. Over a week to reply?

I may just have to uninstall everything and reinstall but frankly between the hassle of buying a second product from NI and having issues right out if the box just like with my MK2 I'm starting to question if I should change companies and stop using NI entirely.

Had to vent a bit as it's become increasingly frustrating, especially when he my second new NI product.
 
run the diagnostic

- it will pull up stuff that will tell NI what the real problem is

- they may have taken this long as they may have had to write the diagnostic program to begin with......
 
bandcoach said:
run the diagnostic

- it will pull up stuff that will tell NI what the real problem is

- they may have taken this long as they may have had to write the diagnostic program to begin with......
Click to expand...

I kicked myself when I saw the reply cause I did run a diagnostic when I had a issue with maschine 1.8 and my mk2. I should have run the diagnostic and sent that in along with the screenshot of the error and my system configuration.

Just did not think it would have taken a week to reply. Do you think NI writes a diagnostic for every ticket ?
 
not every ticket but they will have to write some new stuff if the system is different or the config of your machine differs from what they expect - remember we are now mostly using 64 bit systems but some of their software is only 32 bit compatible so writing diagnostics may take time
 
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