having trouble opening my pro tools can anybody help?

foley4414

New member
I am gettin a message saying

Unable to locate hardware. Make sure your hardware is connected and turned on. Click "OK" when the hardware is ready.

I have attached my iLok and plugged in the mbox, i was on it earlier today, i shut off my computer and it did updates, not sure if that has anything to do with it but i am confused??? can anybody help me out??:monkey:

Also, I have tried clicking okay, restarting, shutting off and replugging the equipment..not sure what it could be??
 
I believe that you have to keep the mbox unplugged until the software installation asks for you to plug it in.

I Think that's what I went thru.

Peace.
 
Redbeerd is right. That can mess it up. But here is another thing that can mess it up as well. make sure you dont have programs running using your hardware while uploadimg protools . I advise you to close any program that involves using sound such as windows media player, itunes, and etc. lemme know if that helps
 
Back
Top